European trade compliance guidelines

List of contents of this article:

• 1,European trade compliance guidelines What is a car service consultant
• 2, The role of car sales consultant
• 3. What are the responsibilities of automobile after-sales service consultant
• 4, Automobile sales consultant work summary 2 articles
• 5, How to be a good car service consultant?

What is an automobile service consultant

As an automobile service consultant, it is not only an automobile service consultant who receives customers during automobile maintenance, but also needs to understand basic automobile knowledge and common automobile faults, technology Sexual requirements are not very high.

Car sales consultant refers to car sales service personnel who provide customers with consulting professional car consumption consulting and shopping guide services. Its scope of work is actually to engage in automobile sales, but its foothold is to provide customers with product sales services that meet the needs and interests of customers based on the needs and interests of customers.

Car service consultant, the reception process is relatively flexible, you need to understand the customer's needs, understand the customer's psychology in a timely manner, know what the customer needs, and hope you can do something for him, and be on the 4S store for a three-month internship.

Responsibilities of automobile sales consultants: introduce vehicles to customers: There will be salespeople for each type of vehicle, who can explain all the functions and usage of the vehicle to customers according to their requirements.

In the automobile sales industry, automobile service consultants play a very important role. As an automobile service consultant, it is not only an automobile service consultant who receives customers during automobile maintenance, but also needs to understand basic automobile knowledge and common automobile faults, and the technical requirements are not very high.

Automotive The role of the car sales consultant

S's sales consultant plays a role in marketing, selling the new cars of the 4S store to customers, so that customers can better understand the cars of the 4S store. Sales consultants play the role of a link, a link between 4S stores and customers.

The responsibilities of automobile sales consultants include the following: customer development, customer tracking, sales guidance, sales negotiation, sales transaction and other basic processes, and may also involve the introduction, transaction or agency of automobile insurance, license plate, decoration, car delivery, claims settlement, annual inspection and other business.

The responsibilities of automobile sales consultants mainly include the following aspects: customer development, customer tracking, sales guidance, sales negotiation, sales transaction, car delivery, customer maintenance and other basic processes, as well as the introduction of car installment payment, car insurance, license plate, car decoration, claims settlement, annual inspection and other business or Agency.

It's a car shopping guide. According to your actual needs, we recommend the car you want to buy. Automobile sales consultant refers to automobile sales service personnel who provide customers with consulting professional automobile consumption consulting and shopping guide services.

S The main responsibility of sales consultants is to provide consumers with one-stop services for cars, including sales, after-sales service, spare parts after-sales service and investigation.

Car sales consultant refers to car sales service personnel who provide customers with consulting professional car consumption consulting and shopping guide services.

What are the responsibilities of the automobile after-sales service consultant

Responsible for the after-sales service reception of customers who come to the store, and provide customers with vehicle maintenance, repair, value-added business and other consultation and handling according to the process.

Handle complaints by phone or face to customers, and establish customer files and customer vehicle files. Collect relevant information from customers, such as customer needs, suggestions, marketing effects, etc., and provide timely feedback. Accept inquiries about the repair process of car maintenance and approval, vehicle use and local vehicle regulations.

Responsible for business statistics and business file management. In addition, automotive service consultants should track and improve the whole process and improvement of after-sales service customers.

Automobile Sales Consultant's Work Summary 2

1. Sales Work Summary, Analysis In the position of sales consultant, first of all, I would like to thank one person, that is, Manager Cao of our sales department. I would like to thank him very much for his help in my work. Although I have worked in the sales department for more than a year, I lack sales experience and confidence in work, and my work can be said to be difficult to get started.

2. Summary of automobile sales work 1 This year's sales work was not very smooth. During this year, I made several particularly obvious mistakes. Although I did not cause certain losses to the company, I suffered a huge blow to my own professional requirements.

3. Summary of sales work,Analysis In the position of sales consultant, first of all, I would like to thank one person, the x manager of our sales department. I would like to thank him very much for his help in my work. Although I have worked in the sales department for more than x years, I lack sales experience and confidence in work, and my work can be said to be difficult to get started.

How to be a good car service consultant?

(1) The service consultant checks the appearance and instruments according to the standard requirements. ( 2) Prepare the necessary forms, tools and materials. ( 3) Environmental maintenance and cleanliness. Welcome customers: (1) Take the initiative to welcome and guide customers to stop. ( 2) Use standard greeting language. ( 3) Address customers appropriately. ( 4) Pay attention to the order of reception.

Specific work of automobile service consultant 1.Obey the leadership of the general manager and executive manager of the enterprise, strictly implement the rules and regulations of the enterprise, and take corresponding responsibility for the work you are responsible for. Two. Responsible for accepting the customer's appointment maintenance request or making appointment maintenance suggestions to the customer, and completing the appointment procedures after the customer's consent.

Responsible for the company and customers... Try to reduce unnecessary trouble and waste for customers, so that customers can trust you. 3 Learn more about the changes in the market and pay attention to what customers need most.

Take serving customers as the foundation and be conscientious in work. To receive customers warmly, we must use civilized language, understand the needs and expectations of customers, and provide customers with satisfactory services. Dress and maintain a professional appearance, treat guests warmly and sincerely, talk naturally and generously, and keep the reception area neat and clean.

(1) When you see the customer driving into the company gate, get up immediately, take your work utensils and walk to the side door of the customer's vehicle cab to greet the customer: When the customer walks out of the car door or puts down the window, you should first take the initiative to greet the customer and welcome him. At the same time, make a brief self-introduction.