Advanced shipment lead time analysis

List of the catalog of this article:

• 1 、Is the hospital return visit directly home without calling
2、Advanced shipment lead time analysisHow is the hospital return call working? Not good
• 3, Who made the hospital return call

Doctor Does the return visit of the hospital go directly to the house without calling?

No. The main way of hospital return visit is to communicate with patients by phone to understand the patient's recovery after discharge from the hospital, satisfaction with the hospital, etc., and collect patients' opinions and suggestions on the hospital. Therefore, the hospital return visit will not go directly to the home for return visit.

The return visit to the hospital does not call but send text messages because all materials must be recorded in writing. Return visit is a continuous service of the hospital.In this way, a record sheet should be established for telephone return visits, and the reason for those who cannot be returned (unknown telephone, downtime, etc.) should be indicated for the opinions, suggestions, complaints, etc. put forward by the patient.

No. The return visit call of the hospital is mainly responsible for understanding the patient or the basic situation of the patient, understanding the physical recovery of the patient after discharge from the hospital, taking the specific condition of the patient's body as the main basis, and conducting targeted post-work treatment and review reminders, which is of great significance, so it is impossible to answer Of.

If you have a contact number, please return by phone as much as possible, among which the mobile phone number is the best; online return visit: mainly QQ, you can also use mailbox and other methods; letter return visit: for those who do not have a phone number and network contact information, you can use a letter return visit.

Hello, generally, after the hospital patient is discharged from the hospital, it is said to be a return visit, but in fact, it is also a random spot check, not all of them, generally just a phone call, nothing.

How is the hospital return call working?

Good. High satisfaction rate. The hospital organizes all telephone return visitors to carry out business, teach communication skills, timely return visits to discharged patients, and improve the satisfaction rate of patients and their families. Good service.

Easy. The customer service of the hospital is easy to do. The work is not difficult, and there is no need to be exposed to the wind and the sun. It is on duty. Just master the professional knowledge. The customer service responsibility of the hospital is to communicate with customers through the network platform, telephone or on the spot to answer customers' questions. Do a good job in the management of call registration.

Good. The telephone return visit of the Center for Disease Control and Prevention has a good working environment, which can provide a better working environment for staff and bring a good working mentality. The telephone return visit work of the Center for Disease Control and Prevention only requires office workers to conduct a big talk return visit survey to the target users, which is very easy and the salary is also very considerable.

Easy to do. According to Baidu's experience, the customer service of the hospital is easy to do, the work is not difficult, and there is no need to be exposed to the wind and sun, just on duty. The responsibilities are to communicate with customers through online platforms, telephones or on-site to answer customer questions.

Who asked me to make the hospital return call

1. Hospital customer service department. The hospital has set up a hospital customer service department to collect suggestions and feedback, and the return visitorsIncluding all patients who have come to the clinic and have not come to the clinic. The main return visit method for guests who have not come to the clinic is to ask about the reason for not visiting.

2. The patient or the patient's family. When the patient is discharged from the hospital, the hospital usually collects the patient's contact information, relatives' contact information and other information, and requires the patient to keep his mobile phone open after discharge from the hospital and answer the hospital's return call at any time. Before the patient is discharged from the hospital, the hospital will also explain the relevant matters of the return call to the patient or the patient's family.

3. Hospital nurses or doctors, many hospitals may have return visit centers. Visit patients back and forth. I make a hospital return visit software to learn more.

4. If you have special circumstances, give feedback to the doctor in time). Notes on return visit: Call the nurse to make relevant records after learning the full month time, and as soon as possibleNotify the Korean workers and the prenatal outpatient clinic (all keep a good record), and the Korean workers will arrange the return visit time and personnel according to the record. ( The obstetrics department will no longer notify).

5. Legal analysis: All discharged patients are regularly visited by the doctor in charge or the nurse in charge, and the section director and the head nurse are supervised and inspected. When the patient is discharged from the hospital, the "Re-visit Record Form for Discharged Patients" should be filled in item by item. The first eight items in the form should be filled in by the nurse on duty, and the rest of the items should be filled in by the return visitor, and must not be omitted.